An Update From Sondra Miller, President & CEO

CRCC Advocates:

Shaker Square Office
I’m pleased to report this week we moved into our newest office location on Shaker Square! Here’s what you can expect in the coming days and weeks as staff and clients get settled in:

–Many of the team members who will call our Shaker Square office home – Billie, Latonya, Sheri, Marci, Victoria, MK, Carol Ann and Bridget – have started unpacking their boxes there this week.

–Please note that this office has an activated alarm system that works differently than any other CRCC location. If you plan to be at this office after hours, please talk with Latonya to get instructions about how to disarm it. More info will be shared with staff as appropriate.

–Starting next Tuesday, September 3rd, our team of Client Access Specialists will also be working at the Shaker Square office from 8:00 am to 8:00 pm, answering calls, texts, chats and hospital calls from survivors at our office, rather than remotely.

–Also starting next Tuesday, our clients will have an option to book appointments at this new office. We call this our “soft opening” while the team continues to work out every last detail required to make our clients’ experience at this new location the best that it can be.

–A CRCC team is planning a VIP Grand Opening celebration on September 19 for our supporters, community partners, media, public officials and others. Another community celebration is planned for early October. More details to come. Our public press release about the new office will be timed with these celebrations.

–The fax number for the Shaker Square office is: (216) 862-7837.

Exploring the Possibility of a Near-West Office
On the heels of the Shaker Square excitement, I want to remind you that we are continuing to explore the option of opening another new office on the near-west side in 2020. The decision-making process has continued and October 1 is an important milestone for us. I expect to have more information to share with you at that time.

If you have any questions about our new offices, please do not hesitate to reach out to your supervisor or me.

To our Shaker Square team: Welcome Home!